Mayo Clinic ED: Automating Patient Triage

Jul 13, 2020 9:32:02 AM / by Joy Youell

The Mayo Clinic has recently partnered with Diagnostic Robotics to automate patient triage in the Emergency Department. This technology could significantly reduce the time and related costs of triage. This is especially important as COVID-19 numbers fluctuate and medical staff are seeking to support patients’ health.

Automating triage will allow symptomatic patients to be seen and quarantined immediately, diminishing risk for all patients and staff. This technology also eliminates the middle man by directing patients straight to the necessary department which could alleviate costs by as much as 47%. Using triage automation has the potential to enhance the patient experience, save time for physicians and minimize costs for hospitals. 

Continue reading to learn more about triage automation, other new emergency department technologies and benefits of this technology.

Automation in the Emergency Room

Traditionally, when patients enter the emergency room they go through intake while still in the waiting room. Here, medical staff ask questions to determine the urgency of their situation. This triage system is time-consuming and could put other patients and staff members at risk of contracting illnesses. 

Diagnostic Robotics’ emergency triage asks patients to digitally submit a questionnaire explaining their symptoms, medical history and recent tests. The technology utilizes artificial intelligence to make an educated guess about which department the patient should go to. The triage platform has been trained to recognize symptoms and put together preliminary diagnoses based on those symptoms. This technology could make triaging patients quicker and easier. 

Automating Clinical Intake

Here are just a few of the benefits of using remote triage in emergency rooms:

  • Enhance physician decision making
  • Simple questionnaires
  • Easier analysis
  • Eliminate bias by only focusing on the patient’s medical needs
  • Identify symptoms
  • See test results and medical history
  • Lower risk of contracting illness
  • Reduce costs for hospitals and patients
  • Streamline the triage process
  • Reduce patient waiting time

Emergency Department Technology

Many hospitals are beginning to use automated and remote triage to screen patients. In Florida, TeleMedCo is producing a technology that will triage patients. These virtual check-in kiosks will welcome patients and ask them questions about their condition. 

Similar to the Diagnostic Robotics triage system, TeleMedCo’s platform will refer patients to specialists or alert doctors if the patient needs help right away. This technology allows physicians and nurses to spend more time on the most urgent cases. 

Automated triage can be especially helpful for those who do not speak English. Polyglot Systems is developing an Automated Multi-Language Emergency Triage Assister (AMLETA). Programs like these could revolutionize medical remote triage. 

Many patients do not speak English and cannot effectively communicate with their doctors. This can seriously jeopardize a patient's health. AMLETA will create a medical triage platform that can facilitate patient experiences in many different languages. This may significantly increase accessibility within hospitals and allow physicians to do their jobs more efficiently. 

Emergency Room Technology

Waiting time is among the most complained about aspects of emergency rooms. Fortunately, there are ways that hospitals can alleviate some of these frustrations for patients. DocClocker is a waiting room management app that offers remote check in and real time wait times. 

These services can greatly reduce the stress of waiting. The app will also send automated messages straight to a patient’s phone to notify them when the doctor is ready to see them. This technology streamlines patient intake and allows receptionists and nurses to handle more important tasks. 

Learn more about DocClocker and all of its features here:

Tags: Wait time app, Waiting room, Healthcare news, Digital medical, patient communication

Joy Youell

Written by Joy Youell

Joy Youell writes about IT healthcare, digital medical innovations and improving patient experiences for DocClocker.