For some people, waiting is the worst part of going to the doctor’s office. In fact, 97% of patients are frustrated with wait times. There are many things that you can do to make your waiting room less stressful. Surveys indicate that some key elements to offset this stress and anxiety is giving patients estimated wait times, amenities like free WIFI and even personal apologies for extended waiting. These solutions benefit patients and staff.
Surgery is an unknown that generates fear in many patients. Even routine procedures, such as wisdom teeth or appendix removals, can elicit anxiety. This is why it is so important for surgeons to establish trust and openly communicate with their patients. Surgeons are responsible for clear communication with patients. The onus is often on them to convey details on the procedure and recovery process. It is also important for surgeons to be an advocate for their patients. There are apps and other technology that can help with all of these tasks.
Communication is one of the most important aspects of healthcare. When doctors, patients and staff members do not communicate effectively, there can be major consequences. These communication errors could be in the form of scheduling, inaccurate medical history or treatment instructions. Miscommunication can have consequences as small as a patient being late or as large as a patient not taking doctor advice for follow-up or care. Improving healthcare communication is beneficial for staff and patients. Communicating efficiently saves time for staff and makes patients feel secure. Fortunately, there are things that you can do to help you and other staff communicate better with patients. Some of these include: training, apps and asking for patient feedback.
An electronic health record (EHR) is a form that physicians fill out during or after a patient's visit. These forms document a patient's complaints, diagnosis, treatment, medication, health stats and more. While they are more convenient than paper charts, they are time consuming. On average, physicians spend 16 minutes on each EHR.
No doctor’s office is perfect. This is why patient feedback is so important: it provides a practice with the opportunity to improve. Patients will not only mention things that need to be improved, but they will also mention things that are already great. Win-win!
In a medical office, almost all daily tasks are dependent on technology. Patient medical and financial information is shared between offices every day. While these sensitive documents are being digitally shared and stored, hackers are finding ways to get through cybersecurity systems.
Surgeons in hospitals and ambulatory surgical centers are facing numerous challenges in the wake of the COVID-19 pandemic. There have been numerous federal and state regulations concerning elective surgeries. Some of these regulations have slowed practices considerably, reducing patient load and creating economic challenges.
Healthcare is not only about diagnosing and treating patients, it is also about engaging with them. Building better relationships with patients is one of the biggest priorities for healthcare professionals. Doing this increases quality of care, patient returns and productivity. Sequence Health reports that medical staff use 1.5 to 2 hours a day speaking to patients on the phone. This time could be used for other important tasks if medical offices implemented technology that could make patient-office communication more productive. Time management issues like these are common in doctor’s offices. Fortunately, there are many types of technology that can assist medical professionals in having better patient engagement. These programs include apps for patients, office management software and data analysis.
Clinical Support With AI and Machine Learning
Diagnostic errors are one of the most prevalent issues in the medical field. That is why new healthcare technologies are being produced to increase accuracy among physicians. The use of AI in healthcare has become the focus for many healthcare technology manufacturers. Machine learning allows the algorithms to improve through use and experience. Some AI diagnostic tools run autonomously while others require prompting from the physician. The Food and Drug Administration (FDA) approved the first autonomous AI diagnostic tool to be sold to clinicians in April of 2018.
IT experts are front-and-center in the evolution of clinical processes. This is because tech now informs numerous ways that clinicians carry out their work. From wait time apps to medical wearables, there are endless ways that healthcare is being roboticized, digitized and otherwise updated to inform best practices. Here are three key ways that quality improvement is supported by tech optimization in healthcare facilities nationwide.